Last Updated: 2017-11-27
Terapeak (Canada) Inc., a Canadian company and its wholly owned subsidiary Terapeak Inc., a Delaware company (collectively “Terapeak”) are committed to protecting the privacy of users of the website terapeak.com (the “Website”) and our online products and services (the “Products and Services”) in accordance with the requirements of Canadian federal and provincial privacy laws.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.
We want to ensure that we have your consent to continue to collect, use and disclose your personal information for the purposes and uses set out below.
In the event that you wish to opt out of our use of your personal information, use the opt out procedure set out below under Opting Out. Please note that, if you choose to opt out, you may not be able to use certain features of the Website or subscribe for the Products and Services.
We collect personal information from our users through their use of the Website and the Products and Services. We may also receive personal information from third party data providers (each a “Third Party Data Provider”) and third party service providers including payment processors such as PayPal and Zuora (each a “Third Party Service Provider”). Such personal information is provided to us pursuant to consents provided to these Third Party Data Providers and Third Party Service Providers.
The collection of personal information is limited to information reasonably related to the provision of the Website and the Products and Services. We receive the following personal information from you through our website and from Third Party Data Providers and Third Party Service Providers:
- email address
- phone number
- mailing address
- payment information such as credit card information
In order for users to use some aspects of the Website or subscribe for the Products and Services, users must use unique identifiers such as a username and password. The username is the user’s email address. The password is chosen by the user and encrypted. We do collect passwords, which are recoverable.
Analytics/ Log Files
We automatically track certain information based on the user's use of the Website and the Products and Services. This includes:
- URL that the user came from (whether from the Website or not)
- which URL the user goes to next (whether this URL is on the Website or not)
- browser being used and platform type
- user's IP address and internet service provider
- date/time stamp
- number of clicks
We use this information to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole.
We do not link this automatically-collected data to personally identifiable information.
We collect unsolicited information posted by users on the Website including blog postings and communications between users, or sent to us by users in messages, such as emails or letters.
Social Media Features
USE OF INFORMATION
We create user accounts to tailor the information displayed to each individual user and as applicable to the users.
We create a profile of our users that details their viewing preferences. This profile is used to tailor a user's visit to the Website or use of the Products and Services and to direct pertinent marketing promotions to them. We do not share user profiles with third parties.
We use the information obtained through the tracking of our users activities to administer the Website and Products and Services and generate statistics and aggregate reports, for internal use only, on our users demographics, interests, and behavior to better understand the users and our client base.
Behavioral Targeting / Re-Targeting
We may post testimonials that include personal information on the Website.
We do not solicit or facilitate the solicitation by any third party of any users as a result of their affiliation or status as a member or user of a specific data set. We do not spam or otherwise send unsolicited communications to users that are not reasonably related to the Website and/or the Products and Services.
We send all new subscribers to the Products and Services a welcoming email. Subscribers to the Products and Services occasionally receive information on our Products and Services and special deals.
We communicate with users to provide customer service in accordance with a user’s wishes.
We send service related announcements to users of the Website and the Products and Services. For example, we may send you an email if our service is temporarily suspended for maintenance.
We offer a periodic newsletter, which is provided free to subscribers who provide their name and email address.
From time to time we conduct surveys and contests, participation in which may require users to provide personal information.
SHARING OF INFORMATION
In certain situations, Terapeak may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We may disclose personal information to a Court or public agency if legally required to do so such as to protect our rights and property, take emergency action regarding personal safety or where required by operation of law. We may also disclose your personal information as required by law, such as to comply with a subpoena, bankruptcy proceedings, or similar legal process. When possible, we will advise you in the event that such action is necessary.
Sharing Of Personal Information with Third Parties
We may provide your personal information to our service providers that provide services to help us with our business activities such as shipping your order or offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us.
In the event that we are involved in a merger, acquisition, or sale of all or a portion of our assets, you will be notified via email and/or a prominent notice on our website, of any change in ownership, uses of your personal information, and choices you may have regarding your personal information.
Subject to applicable regulatory requirements, we may disclose personal information of a user to a credit reporting agency.
We may disclose your personal information to your authorized agents.
We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once it is received. If you have any questions about the security of your personal information, you can contact us at firstname.lastname@example.org. When you submit personal information to the Website or while using the Products and Services, your personal information is protected both online and offline. Only employees who need the personal information to perform a specific job (for example, a customer service representative) are granted access to personal information. Furthermore, all employees are kept up-to-date on our security and privacy practices. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL).
You acknowledge and agree that we cannot ensure or guarantee your secure access or privacy on our Website given that no transmission over the Internet can be guaranteed to be 100% secure.
You may choose to refuse or withdraw consent to our use of your personal information as provided herein by refusing to provide personal information or withdrawing such consent, subject to any applicable notice provisions, by emailing email@example.com.
If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving these communications by following instructions given in the footer of the email or emailing firstname.lastname@example.org.
ACCESSING AND UPDATING YOUR PERSONAL INFORMATION
Upon request Terapeak will provide you with information about whether we hold any of your personal information. If you wish to access, change or delete your personal information, you can access, correct, update or delete your personal information or ask to have it removed from a testimonial on our site by emailing email@example.com. We will respond to your request within a reasonable timeframe.
Retention of Personal Information
We will retain your personal information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your personal information to provide you services contact us at firstname.lastname@example.org. We will retain and use your personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
NOTIFICATION OF CHANGE
Terapeak (Canada) Inc.
200 – 1019 Wharf St.
Victoria, BC, Canada V8W 2Y9
Phone: 1 (866) 959-8372