Privacy Policy

Last Updated: 2015-11-13

Terapeak Inc., a Delaware company, Terapeak (Canada) Inc., a Canadian company, Terapeak GmbH, a German company, and their affiliates and subsidiaries (collectively “Terapeak”) are committed to protecting the privacy of users of the website (the "Website") and our online products and services (the “Products and Services”) in accordance with the requirements of Canadian federal and provincial privacy laws.

Terapeak (Canada) Inc. has received TRUSTe’s Privacy Seal signifying that this Privacy Policy and our practices have been reviewed for compliance with the TRUSTe program. In order to view our relationship with TRUSTe please visit the validation page visible by clicking on the TRUSTe seal. The TRUSTe program covers only information that is collected through the website and does not cover information that may be collected through downloadable software. If you have questions or complaints regarding this Privacy Policy or our practices with respect to privacy, please contact us via email at or telephone at 1.866.959.8372 . If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact TRUSTe at


This Privacy Policy details how we collect and use personal information from users of the Website or the Products and Services and outlines our privacy commitment to you, the user, as well as our privacy practices.

We want to ensure that we have your consent to continue to collect, use and disclose your personal information for the purposes and uses set out below.

By providing personal information to us, you expressly consent to our collection, use and disclosure of your personal information as provided in this Privacy Policy.

In the event that you wish to opt out of our use of your personal information, use the opt out procedure set out below under Opting Out. Please note that, if you choose to opt out, you may not be able to use certain features of the Website or subscribe for the Products and Services.


We collect personal information from our users through their use of the Website and the Products and Services. We may also receive personal information from third party data providers (each a “Third Party Data Provider”) and third party service providers including payment processors such as PayPal and Zuora (each a “Third Party Service Provider”). Such personal information is provided to us pursuant to consents provided to these Third Party Data Providers and Third Party Service Providers.

The collection of personal information is limited to information reasonably related to the provision of the Website and the Products and Services. We receive the following personal information from you through our website and from  Third Party Data Providers and Third Party Service Providers:

  • name
  • email address
  • phone number
  • mailing address
  • payment information such as credit card information


In order for users to use some aspects of the Website or subscribe for the Products and Services, users must use unique identifiers such as a username and password. The username is the user’s email address. The password is chosen by the user and encrypted. We do collect passwords, which are recoverable.

Analytics/ Log Files

We automatically track certain information based on the user's use of the Website and the Products and Services. This includes:
  • URL that the user came from (whether from the Website or not)
  • which URL the user goes to next (whether this URL is on the Website or not)
  • browser being used and platform type
  • user's IP address and internet service provider
  • date/time stamp
  • number of clicks
We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. 

We do not link this automatically-collected data to personally identifiable information.

User Communications

We collect unsolicited information posted by users on the Website including blog postings and communications between users, or sent to us by users in messages, such as emails or letters.


The Website contain links to other website. This Privacy Policy applies solely to the Website and the Products and Services. We are not responsible for the privacy practices of other websites. We encourage you to read the privacy policy of any such website prior to submitting your personal information.

Social Media Features

Our Website includes Social Media Features, such as the Facebook Like button. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by  third parties . Your interactions with these Features are governed by the privacy policy of the company providing it. 


User Accounts

We create user accounts to tailor the information displayed to each individual user and as applicable to the users.


We create a profile of our users that details their viewing preferences. This profile is used to tailor a user's visit to the Website or use of the Products and Services and to direct pertinent marketing promotions to them. We do not share user profiles with third parties.

We use the information obtained through the tracking of our users activities to administer the Website and Products and Services and generate statistics and aggregate reports, for internal use only, on our users demographics, interests, and behavior to better understand the users and our client base.

Tracking technologies

Technologies such as: cookies, beacons, tags and scripts are used by Terapeak and our marketing partners and service providers . These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole.

We use cookies to remember users’ settings (e.g. language preference, for authentication and tracking users’ movements around the site. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited.

We use Local Storage Objects (LSOs) such as HTML5 to store user information and preferences. Third parties with whom we partner to provide certain features on our site or to display advertising based upon your Web browsing activity use LSOs such as HTML 5 and Flash to collect and store information.

Various browsers may offer their own management tools for removing HTML5 LSOs. To manage Flash LSOs please click here:

Behavioral Targeting / Re-Targeting

We partner with a third party ad network to either display advertising on our Web site or to manage our advertising on other sites.  Our ad network partner uses cookies and Web beacons to collect non-personally identifiable information about your activities on this and other Web sites to provide you targeted advertising based upon your interests.  If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out by clicking  Please note this does not opt you out of being served advertising.  You will continue to receive generic ads.


We may post testimonials that include personal information on the Website.

Blogs/Discussion Forums

Our blog utilizes  a third party application that may require you to register to post a comment.  We do not have access or control of the information posted to the blog.  You will need to contact or login into the third party application if you want the personal information that was posted to the comments section removed.  To learn how the third party application uses your information, please review their privacy policy.


We do not sell, rent or distribute any personal information regarding any user to any third party, nor do we disclose lists of users to any third party except as described in this Privacy Policy (see Matching and Business Transitions).


We license data sets that contain emails, names and physical addresses to third parties who use such personal information solely to match such licensed data sets with their own data sets. Agreements with such third parties restrict them from any other use of such personal information unless they obtain your consent to such other use.

Spamming/Unsolicited Communications

We do not solicit or facilitate the solicitation by any third party of any users as a result of their affiliation or status as a member or user of a specific data set. We do not spam or otherwise send unsolicited communications to users that are not reasonably related to the Website and/or the Products and Services.


We send all new subscribers to the Products and Services a welcoming email. Subscribers to the Products and Services occasionally receive information on our Products and Services and special deals.

We communicate with users to provide customer service in accordance with a user’s wishes.

We send service related announcements to users of the Website and the Products and Services. For example, we may send you an email if our service is temporarily suspended for maintenance.

We offer a periodic newsletter, which is provided free to subscribers who provide their name and email address.

From time to time we conduct surveys and contests, participation in which may require users to provide personal information.



We may disclose personal information to a Court or public agency if legally required to do so such as to protect our rights and property, take emergency action regarding personal safety or where required by operation of law. We may also disclose your personal information as required by law, such as to comply with a subpoena, bankruptcy proceedings, or similar legal process.  When possible, we will advise you in the event that such action is necessary.

Sharing Of Personal Information With Third Parties

Except as described in this Privacy Policy, we do not share personal information with third parties who are not service providers.

We may provide your personal information to our service providers that provide services to help us with our business activities such as shipping your order or offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us.

Business Transitions

In the event that we go through a business transition such as a merger, acquisition by another company, or the sale of some or all of our assets, personal information of our users will, in all likelihood, be part of the assets transferred. We will post a prominent notice of any such transition on the Website for at least 30 days prior to such a business transition and if a user’s personal information will be used in a manner different from that stated at the time of collection such a user will be given a choice consistent with our Notification of Changes section.

Credit Reporting

Subject to applicable regulatory requirements, we may disclose personal information of a user to a credit reporting agency.


We may disclose your personal information to your authorized agents.


When you submit personal information to the Website or while using the Products and Services, your personal information is protected both online and offline. Only employees who need the personal information to perform a specific job (for example, a customer service representative) are granted access to personal information. Furthermore, all employees are kept up-to-date on our security and privacy practices. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL).

You acknowledge and agree that we cannot ensure or guarantee your secure access or privacy on our Website given that no transmission over the Internet can be guaranteed to be 100% secure.


You may choose to refuse or withdraw consent to our use of your personal information as provided herein by refusing to provide personal information or withdrawing such consent, subject to any applicable notice provisions, by emailing

If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving these communications by following instructions given in the footer of the email or emailing


If you wish to access, change or delete your personal information, you can access, correct, update or delete your personal information or ask to have it removed from a testimonial on our site by emailing We will respond to your request within a reasonable timeframe.

Retention of Personal Information

We will retain your personal information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your personal information to provide you services contact us at We will retain and use your personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.


If we are going to use your personal information in a manner different from that stated at the time of collection, we will notify you by publishing an updated Privacy Policy on the Website and other places we deem appropriate prior to the change becoming effective.

Notwithstanding any changes to our Privacy Policy, we will use personal information only in accordance with the Privacy Policy under which the personal information was collected until such time as we have obtained your consent to use your personal information as provided in the updated Privacy Policy.


If you have any questions, concerns or suggestions regarding this Privacy Policy or our privacy practices, please contact us at:

Terapeak Inc.
200 – 1019 Wharf St.
Victoria, BC, Canada V8W 2Y9
Phone: 1 (866) 959-8372