Privacy Policy

Last Updated: 2013-04-08

Terapeak Inc., a Delaware company, Terapeak (Canada) Inc., a Canadian company, Terapeak GmbH, a German company, and their affiliates and subsidiaries (collectively “Terapeak”) are committed to protecting the privacy of users of the website terapeak.com (the "Website") and our online products and services (the “Products and Services”) in accordance with the requirements of Canadian federal and provincial privacy laws.

Terapeak has been awarded TRUSTe's Privacy Seal signifying that this privacy policy (the “Privacy Policy”) and practices have been reviewed by TRUSTe for compliance with TRUSTe's program requirements including transparency, accountability and choice regarding the collection and use of your personal information. This Privacy Policy covers the website http://www.terapeak.com and does not cover information that may be collected through downloadable software. TRUSTe's mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions. If you have questions or complaints regarding this Privacy Policy or our practices with respect to privacy, please contact us via email at .(JavaScript must be enabled to view this email address) or telephone at 1.866.959.8372 . If you are not satisfied with our response you can contact TRUSTe here.

 

PURPOSE

This Privacy Policy details how we collect and use personal information from users of the Websites or the Products and Services and outlines our privacy commitment to you, the user, as well as our privacy practices.

We want to ensure that we have your consent to continue to collect, use and disclose your personal information for the purposes and uses set out below.

By providing personal information to us, you expressly consent to our collection, use and disclosure of your personal information as provided in this Privacy Policy.

In the event that you wish to opt out of our use of your personal information, use the opt out procedure set out below under Opting Out. Please note that, if you choose to opt out, you may not be able to use certain features of the Websites or subscribe for the Products and Services.

INFORMATION COLLECTED

We collect personal information from our users through their use of the Websites and the Products and Services. We may also receive personal information from third party data providers (each a “Third Party Data Provider”) and third party service providers including payment processors such as PayPal and Avangate (each a “Third Party Service Provider”). Such personal information is provided to us pursuant to consents provided to these Third Party Data Providers and Third Party Service Providers.

The collection of personal information is limited to information reasonably related to the provision of the Websites and the Products and Services. We receive the following personal information from Third Party Data Providers and Third Party Service Providers:

  • name
  • email address
  • phone number
  • mailing address

We do not collect or retain credit card numbers.

Login/Password

In order for users to use some aspects of the Websites or subscribe for the Products and Services, users must use unique identifiers such as a username and password. The username is the user’s email address. The password is chosen by the user and encrypted. We do collect passwords, which are recoverable.

Tracking

We automatically track certain information based on the user's use of the Websites and the Products and Services. This includes:

  • URL that the user came from (whether from the Websites or not)
  • which URL the user goes to next (whether this URL is on the Websites or not)
  • browser being used and platform type
  • user's IP address and internet service provider
  • date/time stamp
  • number of clicks

User Communications

We collect unsolicited information posted by users on the Websites including blog postings and communications between users, or sent to us by users in messages, such as emails or letters.

Cookies

We use cookies to collect and store information when users visit the Websites or use the Products and Services. A cookie is a small file containing a string of characters that is sent to your computer when you visit a Website. When you visit the Website again, the cookie allows that site to recognize your browser.

Links

The Websites contain links to other websites. This Privacy Policy applies solely to the Websites and the Products and Services. We are not responsible for the privacy practices of other websites. We encourage you to read the privacy policy of any such website prior to submitting your personal information.

USE OF INFORMATION

User Accounts

We create user accounts to tailor the information displayed to each individual user and as applicable to the users.

Profiles

We create a profile of our users that details their viewing preferences. This profile is used to tailor a user's visit to the Websites or use of the Products and Services and to direct pertinent marketing promotions to them. We do not share user profiles with third parties.

Tracking

We use the information obtained through the tracking of our users activities to administer the Websites and Products and Services and generate statistics and aggregate reports, for internal use only, on our users demographics, interests, and behavior to better understand the users and our client base.

Cookies

We use cookies on certain pages of the Websites to help analyze the Website flow, measure promotional effectiveness and promote trust and safety. We offer certain features that are available through the use of a cookie. We also use cookies to allow you to enter your password less frequently during a session. Cookies may also be used in the future to help us provide information that is targeted to your interests.

You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some Website features or Products and Services may not function properly without cookies.

Some of our business partners may also use cookies on the Websites, for example a tracking utility company. However, we have no access to or control over these tracking technologies, once we have given permission for them to set cookies for advertising and our internal tracking purposes. This Privacy Policy does not cover the use of tracking technologies by any third parties.

Testimonials

We may post testimonials that include personal information on the Websites.

Blogs/Discussion Forums

Any unsolicited personal information you submit to the blogs or discussion forum on the Websites can be read, collected, or used by other users of the blog, and may be used by such other users to send you unsolicited messages. We are not responsible for any personal information you choose to submit in the blogs or discussion forums.

Transfers

We do not sell, rent or distribute any personal information regarding any user to any third party, nor do we disclose lists of users to any third party except as described in this Privacy Policy (see Matching and Business Transitions).

Matching

We license data sets that contain emails, names and physical addresses to third parties who use such personal information solely to match such licensed data sets with their own data sets. Agreements with such third parties restrict them from any other use of such personal information unless they obtain your consent to such other use.

Spamming/Unsolicited Communications

We do not solicit or facilitate the solicitation by any third party of any users as a result of their affiliation or status as a member or user of a specific data set. We do not spam or otherwise send unsolicited communications to users that are not reasonably related to the Websites and/or the Products and Services.

COMMUNICATIONS

We send all new subscribers to the Products and Services a welcoming email. Subscribers to the Products and Services occasionally receive information on our Products and Services and special deals.

We communicate with users to provide customer service in accordance with a user’s wishes.

We send service related announcements to users of the Websites and the Products and Services. For example, we may send you an email if our service is temporarily suspended for maintenance.

We offer a periodic newsletter, which is provided free to subscribers who provide their name and email address.

From time to time we conduct surveys and contests, participation in which may require users to provide personal information.

SHARING OF INFORMATION

Legal

We may disclose personal information to a Court or public agency if legally required to do so such as to protect our rights and property, take emergency action regarding personal safety or where required by operation of law. When possible, we will advise you in the event that such action is necessary.

Sharing Of Personal Information With Third Parties

Except as described in this Privacy Policy, we do not share personal information with third parties who are not service providers.

Business Transitions

In the event that we go through a business transition such as a merger, acquisition by another company, or the sale of some or all of our assets, personal information of our users will, in all likelihood, be part of the assets transferred. We will post a prominent notice of any such transition on the Websites for at least 30 days prior to such a business transition and if a user’s personal information will be used in a manner different from that stated at the time of collection such a user will be given a choice consistent with our Notification of Changes section.

Credit Reporting

Subject to applicable regulatory requirements, we may disclose personal information of a user to a credit reporting agency.

Agents

We may disclose your personal information to your authorized agents.

SECURITY

When you submit personal information to the Websites or while using the Products and Services, your personal information is protected both online and offline. Only employees who need the personal information to perform a specific job (for example, a customer service representative) are granted access to personal information. Furthermore, all employees are kept up-to-date on our security and privacy practices.

You acknowledge and agree that we cannot ensure or guarantee your secure access or privacy on our Website given that no transmission over the Internet can be guaranteed to be 100% secure.

OPTING OUT

You may choose to refuse or withdraw consent to our use of your personal information as provided herein by refusing to provide personal information or withdrawing such consent, subject to any applicable notice provisions, by emailing .(JavaScript must be enabled to view this email address).

If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving these communications by following instructions given in the footer of the email or emailing .(JavaScript must be enabled to view this email address)

ACCESSING AND UPDATING YOUR PERSONAL INFORMATION

If you wish to access, change or delete your personal information, you can access, correct, update or delete your personal information by emailing .(JavaScript must be enabled to view this email address).

Retention of Personal Information

We will retain your personal information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your personal information to provide you services contact us at .(JavaScript must be enabled to view this email address). We will retain and use your personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

NOTIFICATION OF CHANGE

If we are going to use your personal information in a manner different from that stated at the time of collection, we will notify you by publishing an updated Privacy Policy on the Websites and other places we deem appropriate. Any changes to our Privacy Policy shall be effective immediately upon posting.

Notwithstanding any changes to our Privacy Policy, we will use personal information only in accordance with the Privacy Policy under which the personal information was collected until such time as we have obtained your consent to use your personal information as provided in the updated Privacy Policy.

CONTACT

If you have any questions, concerns or suggestions regarding this Privacy Policy or our privacy practices, please contact us at:

Terapeak Inc.
102 – 3962 Borden St.
Victoria, BC, Canada V8P 3H8

Phone: 1 (866) 959-8372
Fax: 1 (250) 483-9375
Email: .(JavaScript must be enabled to view this email address)